Privacy Policy

1. Information We Collect

We collect information you provide directly, including name, email, phone number, and account details. We also collect information automatically, including IP address, browser type, device information, usage data, and cookies. For verified residents, we may collect lease verification information.

• Account information (name, email, password)
• Profile information (role, preferences, service areas)
• Review and content submissions
• Payment and billing information (processed securely)
• Device and usage data (IP, browser, interactions)
• Communications with our support team

2. How We Use Your Information

We use your information to provide and improve our services, verify resident identity, calculate Living Scores™, send communications, process payments, prevent fraud, and comply with legal obligations.

• Operating and maintaining the Platform
• Verifying resident reviews and property data
• Calculating and displaying GOAT Scores™ and Living Scores™
• Processing subscriptions and payments
• Sending service updates, reminders, and marketing (with consent)
• Detecting and preventing fraud, spam, and abuse
• Complying with legal requests and obligations

3. Cookies & Analytics

We use cookies and similar technologies to remember your preferences, analyze Platform performance, and improve user experience. We use analytics tools to understand how users interact with the Platform. You can control cookies through your browser settings. See our Cookie Policy for details.

4. AI Processing

We use artificial intelligence to generate summaries, sentiment analysis, scores, recommendations, and moderation decisions. AI may process your review content, property data, and usage patterns to produce these insights. Human oversight is applied to significant AI decisions, and appeals are available. See our AI Transparency Policy for details.

5. Marketing Communications

With your consent, we may send you marketing emails, SMS messages, and push notifications about features, promotions, and updates. You can opt out at any time through your account settings or by following the unsubscribe link in any communication. See our Consumer Communication Policy for details.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we retain certain data for legal, accounting, and fraud prevention purposes for a reasonable period. Reviews and scores may be retained indefinitely to maintain platform integrity.

7. Security

We implement industry-standard security measures including encryption, access controls, and monitoring to protect your information. See our Data Security Overview for details. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Consumer Rights

Depending on your location, you may have rights to access, correct, delete, or opt out of the processing of your personal information. To exercise these rights, contact us at privacy@apartmentsgoat.com. See our Consumer Privacy Rights page for details.

9. Contact Information

If you have questions about this Privacy Policy, contact us at privacy@apartmentsgoat.com or through our Trust Center™.