Trust Center™
The Apartments GOAT™ · Security, Privacy & Responsible AI
Trust is the foundation of our platform. This Trust Center™ brings together our security practices, privacy commitments, AI transparency principles, and compliance information in one place—so residents, properties, partners, and enterprise customers can understand exactly how we protect and handle data.
Data Security Overview
Encryption in transit and at rest, multi-factor authentication, access controls, and continuous monitoring.
Privacy Overview
What we collect, how we use it, and your rights to access, correct, or delete your personal information.
AI Transparency
How AI assists the platform—scoring, moderation, summaries—and human oversight for important decisions.
Compliance Commitments
Fair housing, accessibility, consumer privacy rights, and adherence to applicable laws and regulations.
Platform Reliability
99.9% uptime commitment for enterprise customers, monitored infrastructure, and documented incident response.
Data Protection
Role-based access, least-privilege principles, encrypted backups, and tested recovery procedures.
Platform Status
Platform uptime: 99.9% commitment for enterprise customers. Learn more in our Service Level Agreement.
Responsible AI Principles
We are committed to responsible AI practices across all AI-assisted features on the platform.
AI is used to assist—not replace—human judgment on significant decisions
Important decisions can receive human review upon request
We monitor AI outcomes for accuracy, fairness, and disparate impact
AI-generated content is clearly disclosed to users
Human reviewers have the authority to override AI decisions
Users can appeal AI-assisted decisions through our support channels
Questions About Trust?
For security, privacy, or compliance inquiries, contact us at: