AI Transparency Policy

1. How AI Is Used

The Apartments GOAT™ uses artificial intelligence throughout the Platform to assist with recommendations, scoring, moderation, summaries, onboarding, and dispute resolution. AI helps us process large volumes of data efficiently, but important decisions can receive human review where appropriate.

2. AI Applications

• AI Recommendations: Property suggestions based on user preferences and behavior
• AI Scoring: GOAT Scores™, Living Scores™, and category scores computed from resident data
• AI Moderation: Detecting spam, fake reviews, and policy violations
• AI Summaries: Sentiment analysis and topic extraction from reviews
• AI Onboarding: Qualifying and scoring partnership applications and consultations
• AI Dispute Resolution: Initial review of review disputes

3. Human Oversight

Significant AI decisions—such as account suspensions, review removals, and partnership approvals—are reviewed or can be escalated to human reviewers. Human oversight ensures fairness, especially in complex or contested cases.

4. Appeals

If you believe an AI-assisted decision was incorrect, you may request human review by contacting support@apartmentsgoat.com or through the Platform's appeal tools. Human reviewers have the authority to override AI decisions.

5. Continuous Improvement

We regularly evaluate and improve our AI systems for accuracy, fairness, and bias. We monitor outcomes for disparate impact and adjust models as needed.