Legal & Compliance Center™
The Apartments GOAT™ · For the People, By the People™
Our complete legal and compliance framework—designed for transparency, accountability, and trust. Every policy, standard, and agreement is published here. Nothing is hidden. Nothing is purchased.
Trust Center™
Security, privacy, AI transparency, and compliance in one place.
Core Legal Documents
Required legal policies governing your use of the platform.
Terms of Service
The rules and terms governing your use of The Apartments GOAT™ platform.
Privacy Policy
How we collect, use, and protect your information.
Acceptable Use Policy
Rules for acceptable behavior and prohibited activities on the Platform.
Cookie Policy
How we use cookies and similar technologies.
Community & Reviews
Guidelines and policies for user-generated content and reviews.
Community Guidelines
Rules for respectful, constructive participation by all platform users.
Review Guidelines
What can be reviewed, who can review, and how reviews are verified.
Review Dispute Policy
How properties, managers, and consumers can challenge reviews.
Fair Housing Commitment
Our commitment to equal treatment and compliance with fair housing laws.
Contest & Awards Rules
Eligibility and judging criteria for GOAT awards and spotlights.
AI & Transparency
How AI is used on the Platform and how rankings work.
AI Transparency Policy
How AI assists the Platform and what human oversight is available.
AI Disclosure
Disclosure that AI features are used on the Platform and their limitations.
Ranking Methodology™
How GOAT Scores™ and Living Scores™ are calculated and why rankings change.
Participation Standards
Standards for properties, HOAs, agents, and vendors on the Platform.
Property Participation Standards™
Expectations for properties participating on the Platform.
HOA Participation Standards™
Responsibilities and standards for HOA communities.
Real Estate Professional Standards™
Professional conduct standards for real estate agents and brokerages.
Vendor Standards™
Standards for vendors participating in the GOAT Marketplace™.
Advertising Policy
Rules for sponsored placements, featured listings, and advertising.
Privacy & Data
Policies on data protection, privacy rights, and security.
Consumer Privacy Rights
Your rights to access, correct, delete, and control your data.
Consumer Communication Policy
How we communicate with you and how to control preferences.
Children's Privacy
How we handle information related to children.
Data Security Overview
How we protect your data through encryption, monitoring, and access controls.
Security Reporting Policy
How security researchers can report vulnerabilities responsibly.
Accessibility
Our commitment to platform accessibility.
Intellectual Property
Copyright, trademark, and DMCA policies.
Billing & Account
Policies for subscriptions, billing, cancellations, and refunds.
Partner Agreements
Agreements for various partner types and enterprise customers.
Partner Agreement
General agreement for platform partners.
Corporate Housing Agreement
Agreement for corporate housing providers and employers.
HOA Agreement
Agreement for HOA communities on the Platform.
Property Management Agreement
Agreement for property management companies.
Independent Landlord Agreement
Agreement for independent and private landlords.
Real Estate Agent Agreement
Agreement for real estate agents in the Agent & Brokerage Network.
Enterprise Agreement
Agreement for enterprise-level customers.
Service Level Agreement (SLA)
Service availability and support response commitments for enterprise customers.
Platform Operations
Operational policies for mobile, API, legal requests, and procurement.
Law Enforcement & Legal Requests
How we handle valid legal requests for user data.
Mobile App Terms
Terms specific to the mobile app on iOS and Android.
API Terms
Terms for developers accessing the Platform API.
Procurement Terms
Terms for vendors and procurement in the GOAT Marketplace™.
Legal Notice: These documents are provided for informational purposes and should be reviewed by a qualified attorney licensed in the jurisdictions where you operate before relying on them. The legal framework should match your actual business practices, technology, and applicable laws.